Deskripsi Pekerjaan
Viskou Technology is looking for a dedicated Technical Engineer to join our growing team in Penang. In this pivotal role, you will serve as the technical liaison between our engineering team and our valued customers, ensuring seamless delivery of our innovative solutions. We are seeking a proactive individual who excels at problem-solving and possesses strong communication skills to bridge the gap between complex technical details and client needs.
As a Technical Engineer, you will be instrumental in driving customer satisfaction through exceptional pre- and after-sales support. You will work closely with the sales department to provide technical expertise during the sales cycle, conduct comprehensive product training for new users, and manage ongoing customer inquiries with professionalism. This position requires a blend of technical know-how and interpersonal skills, allowing you to contribute directly to the company’s growth and reputation.
You will collaborate with cross-functional teams to ensure product quality and customer success, making this a dynamic role for a motivated engineer. If you are passionate about technology, enjoy helping others, and want to develop your career in a supportive environment, we want to hear from you. We offer a competitive salary package and opportunities for professional development.
Tanggung Jawab
- Provide pre-sales technical support, product demonstrations, and technical proposals to prospective clients.
- Deliver exceptional post-sales technical assistance, troubleshooting, and maintenance support to ensure customer satisfaction.
- Conduct comprehensive product training sessions for both new customers and internal sales teams.
- Manage and maintain strong, long-term relationships with existing clients through regular communication and feedback collection.
- Collaborate with the engineering and product teams to resolve complex technical issues and suggest improvements.
- Handle customer inquiries and escalations professionally and efficiently.
- Assist in the preparation of technical documentation, reports, and user guides.
Kualifikasi
- Bachelor’s degree in Engineering, Computer Science, or a related technical field.
- Proven experience in a technical support, engineering, or customer-facing role.
- Strong understanding of technical concepts and the ability to explain them to non-technical audiences.
- Excellent verbal and written communication skills in English.
- Ability to work independently as well as part of a cross-functional team.
- Strong problem-solving and analytical thinking skills.
- Familiarity with CRM software and technical support tools is a plus.