Deskripsi Pekerjaan
Are you a hands-on technical professional looking to make an impact in mission-critical environments? Unisys is seeking a dedicated Technical Field Engineer to join our elite field operations team in Woodlands. In this role, you will be the backbone of our service delivery, ensuring that complex hardware and software systems remain operational 24/7. This is a unique opportunity to work with global-scale infrastructure and contribute directly to high-stakes SLA commitments.
You will be responsible for end-to-end site support, including rapid incident resolution, preventive maintenance, and system optimization. We are looking for a proactive problem-solver who thrives in a fast-paced environment and possesses the technical acumen to troubleshoot challenges under pressure. If you are passionate about system reliability and want to grow your career with a world-renowned technology services provider, we want to hear from you.
Tanggung Jawab
- Provide round-the-clock monitoring and technical support for hardware and software systems to ensure 99.9% uptime.
- Execute complex onsite troubleshooting and diagnostic procedures to identify and resolve system failures within strict SLA timeframes.
- Perform scheduled preventive maintenance tasks to minimize downtime and enhance overall system performance.
- Manage incident reporting and documentation, ensuring all technical logs are accurate and up to date.
- Coordinate with remote support teams and third-party vendors to facilitate seamless repairs and system upgrades.
- Assist in the deployment and configuration of new hardware infrastructure in client data centers.
- Participate in on-call rotations to support critical 24/7 service requirements.
Kualifikasi
- Diploma or Degree in Computer Science, Information Technology, or a related Engineering discipline.
- Minimum 2-3 years of experience in field engineering, system administration, or data center operations.
- Strong proficiency in hardware troubleshooting (servers, storage, and networking equipment) and OS environments (Windows/Linux).
- Proven ability to manage time effectively under pressure and meet stringent Service Level Agreements (SLAs).
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong analytical mindset with a passion for root-cause analysis and system optimization.
- Valid driving license and ability to work flexible hours, including weekends and public holidays as required.