Deskripsi Pekerjaan
At TTEC, a global leader in customer experience, we are looking for a highly skilled Technical Operations Manager (Project Management) to join our dynamic team in Metro Manila. This is a pivotal role that combines technical operations expertise with project management acumen to ensure the stability, performance, and continuous improvement of our platforms.
You will be at the forefront of incident management, leading swift resolutions and implementing preventive measures. You will oversee platform upgrades, ensuring minimal disruption and maximum efficiency. Additionally, you will manage contract renewals with key vendors, negotiate favorable terms, and ensure compliance with service level agreements. Your passion for continuous improvement will drive initiatives that optimize operational processes and enhance service delivery.
At TTEC, we believe in investing in our people. You will have the opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and grow your career in a supportive environment. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and teamwork.
If you are a results-driven professional with a passion for technical operations and project management, we invite you to apply now and make an impact at TTEC.
Tanggung Jawab
- Lead incident management processes, ensuring timely resolution and mitigation of operational issues.
- Oversee platform upgrades and maintenance activities, coordinating with internal teams and vendors.
- Manage contract renewals, negotiate with suppliers, and ensure compliance with service level agreements.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
- Collaborate with project managers to align technical operations with business goals and project timelines.
- Monitor system performance, generate reports, and implement proactive measures to prevent disruptions.
- Develop and maintain documentation for operational procedures, troubleshooting guides, and best practices.
- Mentor and lead a team of technical professionals, fostering a culture of accountability and excellence.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field.
- At least 5 years of experience in technical operations, project management, or IT service management.
- Proven experience in incident management, platform upgrades, and contract management.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Certifications such as ITIL, PMP, or similar are highly preferred.
- Proficiency in project management tools and methodologies.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.