Deskripsi Pekerjaan
Join Infosys BPM as a Technical Process Trainer in Clark, Pampanga! We're seeking a dynamic professional to develop and deliver engaging training programs for our tech-driven operations. As a key member of our learning and development team, you'll bridge the gap between complex technical processes and employee proficiency, ensuring seamless implementation of new systems and methodologies. This role offers the opportunity to shape the skills of our workforce while advancing your career in a global BPO leader. Located in the thriving Clark Freeport Zone, you'll work in an innovative environment where your expertise directly impacts operational excellence and employee growth.
Your responsibilities will include designing interactive training materials, conducting hands-on workshops, and evaluating program effectiveness through continuous feedback loops. You'll collaborate closely with technical teams to translate complex processes into digestible learning content, fostering a culture of continuous improvement and knowledge sharing. This position is ideal for passionate educators with a technical background who thrive in fast-paced, collaborative settings.
Tanggung Jawab
- Design and develop comprehensive training materials for technical processes and systems
- Conduct engaging training sessions (classroom and virtual) for employees on new processes
- Evaluate training effectiveness through assessments and feedback mechanisms
- Collaborate with subject matter experts to ensure content accuracy and relevance
- Update training documentation to reflect process changes and improvements
- Monitor training metrics and provide recommendations for program enhancements
- Support trainees through coaching and performance follow-up sessions
Kualifikasi
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- Minimum 2 years of experience in technical training or process documentation
- Proficiency in creating e-learning content using authoring tools
- Strong presentation and facilitation skills with ability to simplify complex concepts
- Experience with Learning Management Systems (LMS) and training analytics
- Excellent written and verbal communication skills
- Knowledge of BPO/IT operations and technical processes