Deskripsi Pekerjaan
We are seeking a dedicated and detail-oriented Technical Representative to join the growing team at Virtual Staffing Solutions OPC. Based in Tacloban City, Leyte, you will play a crucial role in providing exceptional technical support and customer service. This is a fantastic opportunity for individuals who possess a strong technical aptitude and a passion for helping others resolve complex IT issues.
In this role, you will serve as the primary point of contact for clients, answering inquiries, diagnosing problems, and delivering effective solutions. We pride ourselves on our commitment to quality service, and we are looking for a proactive professional who can maintain high standards while working in a dynamic environment. If you are ready to advance your career in the IT and customer service sector, we encourage you to apply today.
Tanggung Jawab
- Provide efficient and accurate technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues to ensure minimal downtime for clients.
- Guide customers through technical procedures and explain complex concepts in simple terms.
- Document all customer interactions, issues, and resolutions in the company database.
- Collaborate with the technical team to escalate complex problems and share best practices.
- Conduct regular follow-ups with customers to ensure their issues have been fully resolved.
- Stay updated on the latest product features and technical documentation to provide accurate information.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in a technical support or customer service role.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Familiarity with computer hardware, operating systems (Windows, macOS), and network basics.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work full-time hours, including weekends and holidays as needed.