Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for technology and customer success? PT Tokohero Bali Nusa is seeking a dedicated Technical Sales Support professional to join our dynamic team in Denpasar. In this role, you will be the bridge between our technical solutions and our valued clients, ensuring seamless communication, accurate documentation, and exceptional service delivery.
You will play a pivotal role in supporting our sales cycle by providing the necessary technical information to potential and existing customers. The ideal candidate is organized, tech-savvy, and committed to maintaining high levels of satisfaction. If you are looking to grow your career in a supportive work environment in the heart of Bali, we want to hear from you.
Tanggung Jawab
- Provide prompt and professional technical support to customers via phone, email, and live chat.
- Assist the sales team by preparing technical product demonstrations and detailed service proposals.
- Maintain accurate records of customer interactions, sales inquiries, and technical issues within the CRM system.
- Coordinate with the internal technical team to troubleshoot client problems and escalate complex issues when necessary.
- Help prepare product documentation, user manuals, and FAQ guides for our client base.
- Monitor sales order processing to ensure technical specifications are met and delivery timelines are kept.
- Stay up-to-date with product updates and industry trends to provide expert advice to our customers.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in IT or Business Administration is a plus.
- Proven experience in a customer service, sales support, or administrative role.
- Strong interpersonal skills with the ability to explain technical concepts to non-technical audiences.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic CRM software.
- Highly organized with the ability to manage multiple tasks and deadlines efficiently.
- Fluency in Indonesian; good command of English is highly preferred.
- Residing in or willing to relocate to Denpasar, Bali.