Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Foundever is hiring Technical Service Agents to join our dynamic team in Metro Manila. We are looking for talented individuals who thrive in fast-paced environments and are passionate about solving complex technical issues for our global customers.
As a Technical Service Agent, you will serve as the primary point of contact for resolving customer concerns. You will be responsible for providing world-class technical support, navigating complex escalation paths, and ensuring customer satisfaction through clear, empathetic, and efficient communication. If you have at least 3 months of BPO experience and a knack for troubleshooting, we want to hear from you!
At Foundever, we value our employees' growth and offer a supportive environment where your hard work is rewarded. Join a culture that celebrates diversity, promotes professional development, and empowers you to be your best self every day.
Tanggung Jawab
- Provide high-quality technical support via phone, email, or chat to resolve customer queries.
- Analyze and troubleshoot hardware, software, or network-related issues effectively.
- Manage and resolve complex customer escalations with a professional and solution-oriented mindset.
- Document all customer interactions accurately within our CRM and knowledge base systems.
- Collaborate with internal teams to identify patterns in technical issues and recommend long-term solutions.
- Meet and exceed performance metrics related to quality, resolution time, and customer satisfaction.
- Stay up-to-date with product knowledge and internal service protocols.
Kualifikasi
- Minimum of 3 months experience in a BPO or call center environment.
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Proficiency in navigating multiple computer applications and systems simultaneously.
- High school graduate or college undergraduate/graduate.
- Amenable to working on shifting schedules, including weekends and holidays.