Deskripsi Pekerjaan
Join Concentrix as a Technical Support Advisor and become an essential part of our global customer service excellence team. In this dynamic role, you'll provide expert technical assistance to clients across diverse industries, troubleshooting complex issues with software, hardware, and network connectivity. Our comprehensive training program ensures you develop advanced problem-solving skills while delivering exceptional customer experiences. With competitive monthly compensation up to ₱28,000 and opportunities for career growth in a multinational environment, this position is ideal for tech-savvy individuals passionate about resolving challenges and making a tangible impact on customer satisfaction.
Tanggung Jawab
- Diagnose and resolve technical issues via phone, email, and chat support channels
- Document cases accurately in CRM systems while maintaining quality standards
- Collaborate with Tier 2/3 teams for complex escalations and root cause analysis
- Conduct remote system diagnostics and configuration adjustments
- Develop knowledge base articles to enhance team capabilities
- Monitor ticket queues and adhere to SLA performance metrics
- Participate in continuous improvement initiatives for support processes
Kualifikasi
- Associate degree or higher in IT, Computer Science, or related field
- Minimum 1 year experience in technical support or customer service
- Proficiency with Windows/macOS operating systems and networking fundamentals
- Strong analytical skills and ability to troubleshoot under pressure
- Excellent written and verbal communication skills in English
- Experience with CRM software (e.g., Salesforce, Zendesk) preferred
- Ability to work flexible shifts including weekends/holidays