Deskripsi Pekerjaan
Join Concentrix as a Technical Support Advisor and become a vital part of our award-winning customer experience team. We're seeking tech-savvy individuals to provide exceptional technical support to clients at our state-of-the-art Eton facility in Quezon City. This full-time onsite position offers a competitive salary package of PHP 20,000-29,000 monthly, plus comprehensive training on cutting-edge technologies and systems. You'll work in a dynamic environment where your problem-solving skills directly impact customer satisfaction and business success. As part of our global leader in customer experience management, you'll gain valuable industry exposure while developing your technical expertise in hardware, software, and network troubleshooting.
We invest heavily in our people, providing continuous learning opportunities and career growth pathways within Concentrix. The role requires strong communication abilities and a passion for resolving complex technical challenges. If you're ready to launch your career in IT support with a company that values innovation and employee development, apply now to join our onsite team at the prestigious Eton site.
Tanggung Jawab
- Provide expert technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity and system performance problems
- Document customer interactions, solutions, and case details in ticketing systems
- Collaborate with senior engineers to escalate complex technical issues
- Conduct remote diagnostics and system configurations for client devices
- Deliver clear, step-by-step guidance to non-technical users
- Maintain high customer satisfaction through timely and effective resolutions
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 6 months technical support or customer service experience
- Proficiency in Windows OS, networking basics, and common software suites
- Excellent verbal/written communication skills in English and Filipino
- Strong problem-solving abilities with analytical thinking
- Ability to work flexible shifts including weekends/holidays
- Willingness to work onsite at Eton, Quezon City full-time
- Basic knowledge of cybersecurity best practices