Deskripsi Pekerjaan
Join i-vic International's award-winning technical support team in a unique WFH hybrid setup that balances remote flexibility with collaborative on-site engagement. As a Technical Support Agent, you'll be the frontline problem-solver for customers navigating technical challenges across multiple platforms. This role offers an exceptional opportunity to develop advanced troubleshooting skills while enjoying competitive compensation and a supportive work environment. Our hybrid model allows you to work remotely while maintaining access to our state-of-the-art support facilities for specialized training and team collaboration. We provide comprehensive onboarding and ongoing technical certifications to ensure your professional growth. If you're passionate about technology and committed to delivering exceptional customer experiences, this role offers the perfect blend of challenge, flexibility, and career advancement.
Tanggung Jawab
- Provide responsive technical support via phone, email, and chat channels
- Diagnose and resolve hardware/software issues efficiently
- Document all interactions and solutions in CRM systems
- Escalate complex technical issues to senior engineers
- Maintain high customer satisfaction metrics
- Collaborate with cross-functional teams on product improvements
- Stay updated on new technologies and support protocols
Kualifikasi
- Minimum 1 year technical support or call center experience
- Strong troubleshooting skills for Windows/macOS environments
- Excellent verbal and written communication abilities
- Proficiency with remote desktop tools and CRM systems
- Ability to work independently in remote settings
- Customer-focused mindset with problem-solving aptitude
- High school diploma; technical certification preferred