Deskripsi Pekerjaan
Join our dynamic team as a Technical Support Assistant specializing in Electrical and IT systems. In this exciting role, you will play a crucial part in ensuring seamless operations for our client by delivering exceptional technical support services.
You will be responsible for providing both on-site and remote technical assistance, handling installation, troubleshooting, and maintenance of electrical and IT equipment. Your expertise will be instrumental in maintaining system integrity and minimizing downtime across multiple platforms.
As a key point of contact, you will liaise effectively with vendors and external partners to coordinate repairs and ensure timely resolution of technical issues. You will also conduct client training sessions to empower users with the knowledge needed to utilize systems efficiently.
This position offers excellent opportunities for career growth and skill development in a supportive environment. If you are passionate about technology and enjoy solving complex problems while delivering outstanding customer service, we want to hear from you.
Tanggung Jawab
- Provide efficient on-site and remote technical support for electrical and IT systems
- Perform installation, configuration, and troubleshooting of hardware and software
- Coordinate with vendors for equipment repairs and maintenance schedules
- Conduct client training sessions on system usage and best practices
- Maintain accurate documentation of support tickets and resolutions
- Respond to emergency technical issues and provide timely solutions
- Assist in preventive maintenance and system upgrades
- Build strong relationships with clients and internal stakeholders
Kualifikasi
- Diploma or certification in Electrical Engineering, IT, or related field
- 1-2 years of experience in technical support or helpdesk role
- Proficiency in troubleshooting hardware and software issues
- Basic knowledge of electrical systems and networking concepts
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Customer-focused with a professional attitude
- Willingness to learn and adapt to new technologies