Deskripsi Pekerjaan
Join IEP as a Technical Support Engineer and immerse yourself in a challenging work environment across multiple top-tier industries. This is an excellent opportunity to grow your technical skills while providing critical support to our diverse client base. Our fast-paced environment ensures that no two days are the same, offering you continuous learning opportunities and the chance to solve complex technical problems.
As a key member of our technical support team, you'll be at the forefront of innovation, working with cutting-edge technologies and systems. We value problem-solvers who can think critically and communicate effectively with both technical and non-technical stakeholders. If you're passionate about technology and thrive in dynamic settings, this role is perfect for you.
At IEP, we believe in fostering professional development and providing our team members with the tools they need to succeed. You'll have access to ongoing training programs, mentorship opportunities, and a collaborative work culture that encourages innovation and excellence.
Tanggung Jawab
- Provide technical assistance and support to clients via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all interactions, resolutions, and solutions in our ticketing system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Stay updated with the latest technologies and industry best practices
- Train clients on system usage and provide preventive maintenance guidance
- Escalate complex issues to senior engineers when necessary
- Contribute to knowledge base development and improvement initiatives
Kualifikasi
- Diploma or degree in Computer Science, IT, or related field
- Minimum 1-2 years of experience in technical support or helpdesk roles
- Strong troubleshooting skills with experience in diagnosing hardware and software issues
- Familiarity with Windows, macOS, and Linux operating systems
- Knowledge of networking concepts and protocols
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer service-oriented mindset with patience and empathy