Deskripsi Pekerjaan
Join VinteCom Technology Solutions, Inc as a Technical Support Engineer and become a cornerstone of our client success initiatives. In this pivotal role, you'll diagnose and resolve complex technical challenges while serving as the primary liaison between customers and our engineering teams. Your expertise will directly impact customer satisfaction through timely issue resolution and proactive product guidance.
We're seeking a technically adept professional who thrives in dynamic environments. You'll leverage your troubleshooting skills to address diverse hardware/software issues while documenting solutions to enhance our knowledge base. This position offers unparalleled opportunities to collaborate with cross-functional teams, contribute to product improvements, and advance your career in a rapidly growing ICT sector.
VinteCom Technology Solutions, Inc provides a collaborative culture with continuous learning opportunities and competitive benefits. Join us in Makati City and help shape the future of technical support excellence.
Tanggung Jawab
- Diagnose and resolve technical issues across hardware, software, and network systems
- Provide tier-1/2 support via phone, email, and remote assistance channels
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with engineering teams to escalate unresolved issues
- Develop and maintain knowledge base articles and FAQs
- Monitor system performance and proactively address potential issues
- Train customers on product functionality and best practices
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of technical support experience in enterprise environments
- Proficiency in Windows/Linux systems and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Industry certifications (CompTIA A+/Network+, Cisco CCNA) preferred