Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? Asticom is currently seeking a highly motivated and detail-oriented Technical Support Engineer to join our dynamic team in Mandaluyong City. In this role, you will be the frontline hero for our clients, ensuring that technical issues are resolved efficiently while maintaining high standards of service excellence.
As a Technical Support Engineer, you will play a crucial role in troubleshooting complex technical challenges, managing support tickets, and collaborating with cross-functional teams to drive product improvements. We are looking for someone who thrives in a fast-paced environment and possesses a strong analytical mindset. If you are eager to grow your career within the Information & Communication Technology sector and want to work with a forward-thinking company, we want to hear from you!
Tanggung Jawab
- Provide first-level and second-level technical support to clients via email, phone, and chat.
- Troubleshoot, diagnose, and resolve hardware and software connectivity issues in a timely manner.
- Document technical issues and resolutions accurately within the internal knowledge base and ticketing system.
- Escalate critical technical problems to senior engineering teams with comprehensive documentation.
- Assist in the deployment and configuration of software systems for new and existing clients.
- Maintain high levels of customer satisfaction by providing clear, professional, and empathetic communication.
- Participate in team meetings and training sessions to stay updated on new products and technical enhancements.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in a technical support or help desk environment.
- Strong knowledge of operating systems (Windows, macOS, Linux) and network fundamentals.
- Experience with ticketing platforms such as Jira, Zendesk, or similar tools.
- Excellent analytical, problem-solving, and time-management skills.
- Outstanding verbal and written communication skills in English.
- Ability to work in a contract-based setup with flexible shifts if required.