Deskripsi Pekerjaan
Are you a problem solver with a passion for industrial automation and cutting-edge technology? Emerson Electric is looking for a dedicated Technical Support Engineer to join our high-performing team in Mandaluyong City. We are seeking a candidate who is not only technically proficient but also committed to providing world-class support to our global clientele.
In this role, you will be the backbone of our customer success strategy, acting as the primary point of contact for complex technical inquiries. You will work in a collaborative environment that values your professional growth, well-being, and long-term career success. If you are ready to take the next step in your engineering journey and make a tangible impact in an innovative industrial landscape, let's go!
Tanggung Jawab
- Provide high-level technical support and troubleshooting for Emerson industrial software and hardware systems.
- Diagnose, document, and resolve complex technical issues via phone, email, and ticketing systems.
- Collaborate with cross-functional global teams to deliver prompt solutions for field engineers and customers.
- Maintain comprehensive records of technical inquiries to contribute to our internal knowledge base.
- Conduct remote diagnostics and provide step-by-step guidance to clients during installation or maintenance phases.
- Participate in ongoing product training to stay updated with the latest technological advancements in automation.
- Ensure all support interactions adhere to established Service Level Agreements (SLAs).
Kualifikasi
- Bachelor’s Degree in Engineering (Electronics, Electrical, Mechanical, or Computer Engineering) or a related technical field.
- Minimum of 2-3 years of experience in technical support, field service, or application engineering.
- Strong background in industrial automation, PLC, DCS, or instrumentation systems is highly preferred.
- Excellent analytical and problem-solving skills with a proactive customer-centric mindset.
- Fluency in English (written and verbal) is essential for effective client communication.
- Ability to work effectively in a fast-paced environment and manage multiple support tickets simultaneously.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) or incident management tools.