Deskripsi Pekerjaan
Join Ideals Recruitment as a Technical Support Engineer and become a vital part of our dynamic team! We're seeking a skilled professional to provide exceptional technical support to our clients and internal teams. In this role, you'll diagnose and resolve complex technical issues, ensuring seamless business operations and high levels of customer satisfaction. You'll work with cutting-edge technologies while maintaining our IT infrastructure's reliability and security. This full-time position offers competitive compensation and opportunities for professional growth in a collaborative environment.
As a Technical Support Engineer, you'll be the first point of contact for technical inquiries, requiring strong problem-solving abilities and excellent communication skills. You'll document solutions, implement preventive measures, and stay updated with industry best practices. If you're passionate about technology and thrive in fast-paced environments, Ideals Recruitment offers the perfect platform to develop your career while making tangible impact on our clients' success.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using troubleshooting methodologies
- Install, configure, and maintain IT infrastructure including servers and workstations
- Document technical solutions and create knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on system usage and best practices
- Manage incident tracking and ensure timely resolution of service requests
Kualifikasi
- Diploma or Bachelor's degree in Computer Science, IT, or related field
- Minimum 2 years of experience in technical support or helpdesk roles
- Proficiency in Windows/macOS/Linux operating systems
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools and ticketing systems
- Excellent verbal and written communication skills
- Relevant certifications (CompTIA A+, Network+, or equivalent)
- Ability to work independently and prioritize multiple tasks