Deskripsi Pekerjaan
Join Wise Payments as a Technical Support Engineer in our dynamic Integration Success Team and play a pivotal role in scaling our servicing capabilities across the APAC region. This opportunity allows you to become a technical expert for the Wise Platform, supporting clients through complex integrations while driving innovation in financial technology. You'll collaborate with cross-functional teams to resolve technical challenges, optimize customer experiences, and contribute to the evolution of our global payment ecosystem. If you thrive in fast-paced environments and are passionate about delivering exceptional technical support, this role offers a platform to make significant impact while advancing your career in fintech.
Tanggung Jawab
- Resolve complex technical issues for Wise Platform integrations across APAC markets
- Provide tier-3 support for API integrations, payment flows, and system configurations
- Collaborate with product and engineering teams to troubleshoot and escalate critical incidents
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Monitor support metrics to identify recurring issues and implement preventive solutions
- Conduct technical training sessions for clients and internal stakeholders
- Contribute to continuous improvement of support processes and SLAs
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in technical support or customer-facing engineering roles
- Expertise in API integration, payment systems, and SaaS platforms
- Strong analytical skills with ability to diagnose and resolve complex technical issues
- Excellent written and verbal communication skills for diverse audiences
- Experience with incident management tools (e.g., Jira, Zendesk)
- Ability to work independently in a fast-paced, remote-friendly environment