Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to kickstart your career with a leading industry player? Asticom is currently seeking a dedicated Technical Support Engineer to join our dynamic team in the heart of Bonifacio Global City. In this role, you will be the first line of defense in resolving technical inquiries, ensuring that our clients receive world-class service, and maintaining the stability of our operational systems.
As a Technical Support Engineer, you will work in a fast-paced environment where your ability to diagnose complex technical issues and provide clear, concise solutions will be highly valued. We are looking for individuals who are passionate about technology, eager to learn, and committed to providing an exceptional user experience. If you have a knack for troubleshooting and thrive on resolving challenges, we want to hear from you.
Tanggung Jawab
- Provide timely technical support via email, phone, and chat for internal and external stakeholders.
- Troubleshoot, diagnose, and resolve hardware, software, and network-related issues.
- Document all technical issues and resolutions accurately within the ticketing system.
- Escalate complex technical matters to Tier 2/3 engineering teams with clear documentation.
- Participate in the deployment of software updates and hardware configurations.
- Maintain high levels of customer satisfaction by providing professional and empathetic service.
- Identify recurring technical trends and suggest proactive improvements to systems or workflows.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in a technical support or helpdesk environment.
- Strong understanding of Windows/Linux OS, network protocols, and hardware troubleshooting.
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving skills with a high attention to detail.
- Ability to work independently and as part of a collaborative team in a contract-based setup.
- Knowledge of ITIL frameworks or remote desktop support tools is a significant advantage.