Deskripsi Pekerjaan
Join TANDA DEVELOPMENT PTE LTD as a Technical Support Engineer and become a pivotal force in delivering exceptional technical solutions. In this dynamic role, you'll be the cornerstone of our client support infrastructure, resolving complex technical challenges across office and on-site environments. You'll manage end-to-end projects from inception to completion, ensuring seamless implementation and client satisfaction. Your expertise will directly drive product innovation by identifying improvement opportunities and collaborating with cross-functional teams to implement enhancements. This position offers a unique blend of hands-on troubleshooting, project leadership, and strategic product development in a fast-paced tech ecosystem.
As a key technical advocate, you'll diagnose and resolve hardware/software issues, optimize system performance, and create comprehensive documentation. Your contributions will streamline support workflows and elevate our product offerings. If you're passionate about technology and thrive in collaborative environments, this role empowers you to make tangible impact while advancing your technical expertise.
Tanggung Jawab
- Diagnose and resolve complex technical issues across hardware and software platforms
- Manage project lifecycles, ensuring timely delivery and adherence to quality standards
- Provide on-site and remote technical support to clients and internal teams
- Identify product improvement opportunities through user feedback analysis
- Develop and maintain technical documentation and knowledge base articles
- Collaborate with development teams to implement feature enhancements
- Monitor system performance and proactively address potential vulnerabilities
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in technical support or engineering roles
- Proficiency in diagnosing hardware/software issues across Windows/Linux environments
- Strong project management skills with experience in agile methodologies
- Excellent communication skills for client interactions and technical documentation
- Certifications in CompTIA A+, Network+, or equivalent preferred
- Experience with remote support tools and ticketing systems