Deskripsi Pekerjaan
Join Ideals Recruitment as a Technical Support Engineer and become the backbone of our client's technology infrastructure! We're seeking a dedicated professional to diagnose and resolve complex technical issues, ensuring seamless system performance for our diverse clientele. In this pivotal role, you'll leverage your problem-solving skills to deliver exceptional user experiences while working in a collaborative environment that values innovation and continuous learning. Ideal candidates will thrive in fast-paced scenarios, transforming technical challenges into opportunities for growth and client satisfaction. Join us in shaping the future of technical excellence in Singapore's dynamic tech landscape.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across diverse IT systems
- Provide remote and on-site technical support to end-users and clients
- Document technical solutions and maintain accurate knowledge base entries
- Collaborate with engineering teams to implement system improvements
- Monitor system performance and proactively address potential issues
- Train users on new technologies and best practices
- Escalate complex problems to senior engineers when necessary
Kualifikasi
- Diploma in IT, Computer Science, or related technical field
- 2+ years of experience in technical support or helpdesk roles
- Proficiency with Windows/macOS operating systems and networking concepts
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Relevant certifications (CompTIA A+, Network+) preferred