Deskripsi Pekerjaan
Are you a tech-savvy professional who thrives at the intersection of customer success and software engineering? RealPage Philippines is looking for a Technical Support Engineer to join our dynamic team in Cebu. In this role, you won't just be answering ticketsâyou will be the bridge between our complex software ecosystem and our global clients, applying your coding background to troubleshoot, diagnose, and resolve technical challenges.
As a Customer Support Ambassador, you will provide first-level support, offer strategic guidance on RealPage software, and ensure our users get the most value from our platform. If you enjoy solving puzzles, debugging code, and helping others succeed in a fast-paced environment, this is the perfect opportunity to advance your career with a global industry leader.
Tanggung Jawab
- Serve as the primary technical point of contact for clients, providing expert troubleshooting and guidance on RealPage software.
- Analyze and debug technical issues using your coding background to identify root causes and provide permanent solutions.
- Document technical workflows, common resolutions, and support procedures to improve team efficiency.
- Collaborate with internal engineering and development teams to escalate complex software bugs and track their resolution status.
- Deliver high-quality support via multiple channels including email, chat, and voice, maintaining excellent client satisfaction scores.
- Proactively identify trends in software performance and provide feedback to the product team for continuous improvement.
- Assist clients in configuring and optimizing their software settings to meet unique business requirements.
Kualifikasi
- Bachelorâs degree in Computer Science, Information Technology, Engineering, or a related technical field.
- At least 1-2 years of experience in technical support, help desk, or a software development role.
- Basic to intermediate programming knowledge (e.g., SQL, HTML/CSS, JavaScript, or C#).
- Exceptional analytical and problem-solving skills with an ability to think logically under pressure.
- Strong verbal and written communication skills to explain technical concepts to non-technical stakeholders.
- Ability to work independently and as part of a collaborative team in a fast-paced, enterprise software environment.
- Willingness to work on shifting schedules to accommodate global client operations.