Deskripsi Pekerjaan
Join Wise Payments' Integration Success Team as a Technical Support Engineer and become instrumental in scaling our enterprise servicing capabilities across the APAC region. This role offers a unique opportunity to work at the forefront of fintech innovation, providing exceptional technical support to high-profile clients implementing the Wise Platform. You'll diagnose complex integration challenges, collaborate with product and engineering teams to resolve critical issues, and develop comprehensive documentation that enhances the user experience. With Singapore as your hub, you'll shape how global businesses leverage our cutting-edge payment infrastructure while driving continuous improvement in our support methodologies.
As a key member of our growing APAC operations, you'll directly impact client success through proactive problem-solving and technical expertise. This position combines deep technical engagement with customer relationship management, requiring a blend of analytical rigor and exceptional communication skills. You'll gain exposure to diverse enterprise environments while contributing to the evolution of our support framework in one of the world's most dynamic financial hubs.
Tanggung Jawab
- Provide tier 2 technical support for enterprise clients implementing Wise Platform integrations in APAC
- Diagnose and resolve complex API-related issues, payment flows, and platform configurations
- Collaborate with product and engineering teams to escalate critical bugs and feature requests
- Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles
- Conduct technical training sessions for clients and internal stakeholders on platform usage
- Monitor support metrics and contribute to continuous improvement of SLAs and resolution times
- Act as technical escalation point for complex enterprise integration scenarios
Kualifikasi
- Bachelor's degree in Computer Science, Engineering, or related technical field
- 3+ years of experience in technical support, DevOps, or integration-focused roles
- Expertise in API integration testing, debugging, and documentation
- Strong problem-solving skills with ability to troubleshoot complex payment systems
- Experience with ticketing systems (Zendesk, Jira) and support workflows
- Excellent written and verbal communication skills in English
- Familiarity with fintech regulations and payment processing protocols
- Experience in cross-functional team collaboration in agile environments