Deskripsi Pekerjaan
Are you a problem-solver who thrives at the intersection of finance and technology? Wise is looking for a dedicated Technical Support Engineer to join our Integration Success Team. In this high-impact role, you will be the technical backbone for our Wise Platform partners across the APAC region, ensuring our global payment infrastructure integrates seamlessly with enterprise-level clients.
You won't just be answering tickets; you will be investigating complex API workflows, bridging the gap between our engineering squads and our partners, and driving improvements to our product servicing capabilities. This is an incredible opportunity to work in a fast-paced environment where your technical expertise directly enables our mission of money without borders.
Tanggung Jawab
- Serve as the primary technical point of contact for enterprise partners integrating with the Wise Platform API.
- Debug and troubleshoot complex integration issues, including REST API calls, webhooks, and authentication protocols.
- Collaborate cross-functionally with product and engineering teams to escalate bugs and advocate for platform enhancements based on partner feedback.
- Develop and maintain technical documentation, FAQs, and integration guides to streamline the partner onboarding experience.
- Monitor system performance and proactively identify potential integration bottlenecks.
- Translate complex technical concepts into clear, actionable advice for non-technical stakeholders and partner account managers.
- Contribute to the continuous improvement of our internal support tools and automation processes.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Minimum 3-5 years of experience in technical support, software engineering, or solutions engineering.
- Deep proficiency with REST APIs, JSON, and HTTP protocols.
- Strong problem-solving skills with the ability to diagnose issues across distributed systems.
- Hands-on experience with at least one scripting language (e.g., Python, JavaScript) for log analysis and automation.
- Excellent verbal and written communication skills, with experience managing relationships with enterprise clients.
- Ability to work independently in a remote-friendly, fast-moving international environment.
- Prior experience in the FinTech or payments industry is highly advantageous.