Deskripsi Pekerjaan
Join National Instruments as a Technical Support Engineer II and accelerate your career in a dynamic technical environment. This role offers a unique opportunity to deepen your expertise in cutting-edge technology while providing critical support to clients worldwide. As a key member of our technical support team, you'll troubleshoot complex product issues, develop innovative solutions, and directly contribute to customer satisfaction. National Instruments empowers engineers and scientists with powerful measurement and automation tools, and you'll be at the forefront of helping clients maximize their potential. The position combines hands-on technical challenges with continuous learning opportunities, allowing you to grow your skills in electronics, software integration, and customer relationship management. If you're passionate about technology and committed to delivering exceptional service, this is the perfect platform to advance your professional journey while making a tangible impact in the engineering community.
Tanggung Jawab
- Provide advanced technical support for National Instruments hardware and software products via phone, email, and remote diagnostics
- Troubleshoot complex system integration issues and develop step-by-step resolution procedures
- Create and maintain comprehensive technical documentation and knowledge base articles
- Collaborate with R&D teams to escalate product bugs and suggest improvements
- Train and mentor junior support engineers on troubleshooting methodologies
- Monitor customer feedback trends to identify recurring technical challenges
- Conduct product demonstrations for key accounts to showcase technical capabilities
Kualifikasi
- Bachelor's degree in Electrical Engineering, Computer Science, or related technical field
- Minimum 3 years of experience in technical support or engineering role
- Proficiency in LabVIEW, TestStand, or similar automation software
- Strong diagnostic skills for hardware and software integration issues
- Experience with remote troubleshooting tools and CRM systems
- Excellent written and verbal communication skills in English and Filipino
- Ability to work under pressure and manage multiple customer cases simultaneously
- Knowledge of measurement systems and data acquisition principles