Deskripsi Pekerjaan
Are you a passionate and skilled Technical Support Engineer with a deep understanding of Kubernetes and cloud technologies? Do you thrive on solving complex technical challenges and ensuring client success? Join Private Advertiser, a rapidly expanding leader in cloud technology, as our new Technical Support Engineer, specializing in After Sales support for Kubernetes environments.
At Private Advertiser, we empower enterprises with cutting-edge cloud solutions, delivering impactful projects that drive innovation. This is a unique opportunity to be at the forefront of cloud adoption, working directly with sophisticated Kubernetes deployments and advanced infrastructure. You'll play a critical role in our client's journey, providing expert guidance, troubleshooting, and support to ensure their cloud platforms operate seamlessly.
In this hands-on role based in vibrant Kuala Lumpur, you will leverage your expertise to diagnose and resolve intricate technical issues, collaborate with our engineering teams, and contribute to the continuous improvement of our service offerings. If you're looking to advance your career in a dynamic, growth-oriented environment where your contributions directly impact client satisfaction and business success, we encourage you to apply.
We are seeking a proactive problem-solver with a client-first mindset and a strong foundation in containerization, orchestration, and public cloud platforms. This position offers not just a job, but a career path within a company committed to technological excellence and professional development. Elevate your career with a team dedicated to innovation and delivering exceptional value.
Tanggung Jawab
- Provide advanced technical support and troubleshooting for client-facing issues related to Kubernetes deployments, cloud infrastructure, and enterprise solutions.
- Manage and resolve complex incidents, escalations, and service requests in a timely and efficient manner, adhering to established SLAs.
- Collaborate closely with development, engineering, and product teams to identify root causes of problems and implement robust, lasting solutions.
- Develop and maintain comprehensive documentation, knowledge base articles, and best practices for troubleshooting and issue resolution.
- Conduct proactive monitoring, health checks, and performance analysis of client environments to identify and mitigate potential issues before they impact services.
- Communicate effectively and professionally with clients, providing clear updates, explanations, and resolutions, ensuring high levels of client satisfaction.
- Contribute to the continuous improvement of support processes, tools, and methodologies to enhance operational efficiency and service quality.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- Proven experience (3+ years preferred) in a technical support, DevOps, Site Reliability Engineering (SRE), or similar client-facing role, specifically supporting enterprise cloud solutions.
- Strong hands-on experience with Kubernetes, including deployment, management, troubleshooting, and optimization of clusters.
- Proficiency with at least one major public cloud platform (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker).
- Solid understanding of Linux operating systems, networking concepts (TCP/IP, DNS, Load Balancing), and scripting languages (e.g., Bash, Python).
- Excellent problem-solving, analytical, and diagnostic skills, with a methodical approach to complex technical challenges.
- Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a strong commitment to client success.