Deskripsi Pekerjaan
Join Rising Net Sdn Bhd as a Technical Support Executive and become a vital part of our innovative tech ecosystem in Penang. In this dynamic role, you'll provide comprehensive technical support for cutting-edge smart systems, ensuring seamless operations for our clients. You'll diagnose and resolve complex technical issues, deliver user training programs, and collaborate with industry experts to optimize system performance. This position offers unparalleled opportunities to grow your technical skills while contributing to transformative tech solutions. Our collaborative environment encourages continuous learning and career development, making it ideal for professionals passionate about technology innovation. If you thrive in fast-paced settings and excel at problem-solving, this is your gateway to advancing your career in Malaysia's thriving tech industry.
Tanggung Jawab
- Provide timely technical support and troubleshooting for smart systems and network infrastructure
- Deliver comprehensive user training and documentation for system functionalities
- Diagnose and resolve hardware, software, and connectivity issues
- Monitor system performance and implement preventive maintenance protocols
- Collaborate with cross-functional teams to resolve complex technical challenges
- Maintain accurate incident reports and knowledge base documentation
- Stay updated with emerging technologies and industry best practices
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or related field
- 1-3 years of experience in technical support or IT operations
- Strong problem-solving skills with analytical mindset
- Proficiency in operating systems (Windows, Linux) and networking fundamentals
- Excellent communication and interpersonal skills
- Certifications in CompTIA A+, Network+, or Microsoft Azure preferred
- Ability to work independently and in team environments