Deskripsi Pekerjaan
Join Mandom Indonesia's prestigious Fresh Graduate Program as a Technical Support Specialist! This exciting opportunity offers recent graduates a dynamic platform to launch their careers in the fast-paced beauty and cosmetics industry. As a Technical Support professional, you'll be at the forefront of innovation, ensuring our cutting-edge technology and systems operate flawlessly to deliver exceptional customer experiences. Our comprehensive training program combines hands-on technical mentoring with industry best practices, preparing you to tackle real-world challenges in a supportive environment. You'll gain invaluable experience in enterprise-level IT infrastructure while contributing to a globally recognized brand. This role is perfect for motivated individuals passionate about technology and customer service, offering clear pathways for career advancement within Mandom's growing technical team.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via remote and on-site assistance
- Document incident reports, solutions, and system configurations
- Collaborate with cross-functional teams to implement system improvements
- Conduct regular maintenance and performance optimization of IT assets
- Train end-users on new technologies and system updates
- Monitor system health and proactively address potential issues
Kualifikasi
- Recent graduate in Computer Science, IT, Engineering, or related field
- Basic knowledge of Windows/Linux operating systems and networking
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills in English and Bahasa Indonesia
- Customer-focused mindset with patience and empathy
- Ability to work independently and collaboratively in a team
- Quick learner with adaptability to new technologies