Deskripsi Pekerjaan
Are you a tech-savvy problem solver with a passion for helping others? Full Potential BPO Inc. is looking for a dedicated Technical Support Representative to join our growing team in Davao City. In this role, you will act as the first point of contact for our global clients, providing exceptional service while troubleshooting complex technical issues.
You will play a pivotal role in maintaining our high standards of customer satisfaction by diagnosing problems, offering clear explanations, and ensuring that every interaction ends with a resolution. We provide a supportive environment where your technical skills will be sharpened, and your career growth is prioritized. If you thrive in a fast-paced environment and enjoy transforming technical challenges into positive customer experiences, we want to hear from you.
Tanggung Jawab
- Provide high-quality technical support via phone, email, and chat channels.
- Diagnose and resolve hardware, software, and connectivity issues for customers.
- Document all customer interactions accurately in our CRM system.
- Escalate complex technical issues to the appropriate engineering or advanced support teams.
- Stay updated with the latest product knowledge and troubleshooting procedures.
- Educate customers on product features to reduce future technical inquiries.
- Maintain high levels of customer satisfaction and performance metrics.
Kualifikasi
- At least 1-2 years of experience in a Technical Support or BPO voice-based role.
- Strong problem-solving skills with a logical, analytical mindset.
- Excellent communication skills in English (verbal and written).
- Ability to multitask and adapt to changing technology and software environments.
- Proficiency in navigating multiple computer applications and browser-based tools.
- Willingness to work in rotating shifts, including weekends and holidays.
- Completion of at least 2 years in college or a vocational degree in an IT-related field is a plus.