Deskripsi Pekerjaan
Are you passionate about technology and delivering exceptional customer service? Office Partners 360 is seeking a dedicated and tech-savvy Technical Support Representative to join our growing team in Cebu City. This is an excellent opportunity for a driven individual to build a rewarding career in a fast-paced, supportive environment where your technical expertise and commitment to client satisfaction will be highly valued and rewarded.
As a Technical Support Representative, you will serve as the first point of contact for our clients, providing essential technical assistance, troubleshooting hardware and software issues, and ensuring business continuity. You will be responsible for creating, monitoring, and closing support tickets while maintaining a high level of professionalism and empathy. Your ability to diagnose problems quickly and communicate solutions effectively will be key to your success in this role.
We pride ourselves on fostering a culture of collaboration, innovation, and continuous improvement. Our team in Cebu is dedicated to providing world-class IT support, and we invest heavily in our people through comprehensive training, mentorship, and clear career progression pathways. If you are detail-oriented, proactive, and eager to learn, Office Partners 360 is the place for you.
What's in it for you?
- Competitive monthly salary package of ₱30,000 - ₱33,000.
- Full-time, stable employment with a reputable international company.
- Work in a modern office facility located in the heart of Cebu City.
- Access to ongoing professional development and IT certifications.
- Be part of a supportive team that celebrates success and promotes from within.
Ready to take the next step in your career? Join Office Partners 360 and become a vital part of a team dedicated to excellence in technology and client service. Apply now!
Tanggung Jawab
- Create, monitor, track, update, and close support tickets in the ticketing system accurately and in a timely manner.
- Provide first-level technical support via phone, email, and on-site visits, ensuring a positive customer experience.
- Troubleshoot hardware, software, and network connectivity issues effectively to minimize downtime for clients.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Manage user accounts, permissions, and security groups in Active Directory and O365 Admin Center.
- Document common issues, solutions, and best practices to contribute to the knowledge base.
- Escalate complex technical issues to senior engineers or Tier 3 support while maintaining ownership of the ticket lifecycle.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- At least 1-2 years of experience in a Technical Support, Help Desk, or IT Customer Service role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office 365.
- Excellent verbal and written communication skills in English, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira) is a plus.
- Willing to work full-time on-site in Cebu City and flexible to work in shifting schedules if required.