Deskripsi Pekerjaan
Are you passionate about fitness and technology? Do you thrive in helping others solve technical challenges? EMAPTA is looking for a Technical Support Representative to join our team in Cebu for a global fitness brand partner.
In this exciting onsite role, you will serve as the frontline of customer support, assisting users worldwide with their technical inquiries related to fitness applications, wearable devices, and online platforms. You'll work in a dynamic shifting schedule environment that offers Day 1 HMO benefits, allowing you to focus on your career while maintaining your well-being from day one.
This is a fantastic opportunity for individuals seeking global exposure, competitive compensation, and the chance to be part of an innovative team that's transforming the fitness industry through technology. You'll interact with customers from different countries, enhancing your communication skills and cultural awareness.
Key Responsibilities:
- Provide exceptional technical support via phone, email, and chat to customers globally
- Troubleshoot software and hardware issues for fitness applications and devices
- Document and escalate complex technical issues to the appropriate teams
- Maintain accurate records of customer interactions and resolutions
- Contribute to process improvements and knowledge base updates
What We Offer:
- Day 1 HMO coverage for you and your dependents
- Competitive salary with performance bonuses
- Shifting work schedule for work-life balance
- Opportunity to work with a renowned global fitness brand
- Career growth and professional development opportunities
- Vibrant, supportive work culture in Cebu City
Join us and be part of a team that's shaping the future of fitness technology! Your journey to a rewarding career starts here.
Tanggung Jawab
- Provide timely and accurate technical support to customers via phone, email, and live chat
- Troubleshoot and resolve software and hardware issues related to fitness applications and wearable devices
- Document customer interactions, issues, and resolutions in the support database
- Escalate complex technical issues to Tier 2 support or development teams when necessary
- Maintain and update knowledge base articles to assist future customers and team members
- Participate in team meetings and training sessions to improve product knowledge and support skills
- Collaborate with cross-functional teams to enhance customer experience and product functionality
- Monitor and respond to customer feedback on various platforms to ensure satisfaction
Kualifikasi
- High school diploma or equivalent; bachelor's degree in IT, Computer Science, or related field is a plus
- Proven experience in technical support, customer service, or help desk role
- Strong problem-solving skills and ability to troubleshoot technical issues efficiently
- Excellent verbal and written communication skills in English
- Ability to work in shifting schedules, including weekends and holidays
- Familiarity with fitness technology, apps, or wearable devices is a plus
- Customer-focused attitude with a passion for helping others succeed
- Willingness to work onsite in Cebu City