Deskripsi Pekerjaan
Join Foundever's dynamic customer support team as a Technical Support Representative and become the backbone of our client experience! In this vital role, you'll directly impact customer satisfaction by resolving technical inquiries with precision and empathy. You'll handle escalations from diverse customer segments, troubleshoot complex issues across digital platforms, and deliver solutions that transform challenging interactions into positive experiences. This position offers competitive compensation starting at PHP 24,000 monthly with structured career advancement paths in a globally recognized BPO environment. Perfect for professionals seeking to sharpen their technical acumen while developing exceptional communication skills in a fast-paced setting.
Tanggung Jawab
- Respond to technical customer inquiries via multiple channels (phone, email, chat)
- Diagnose and resolve hardware/software issues using systematic troubleshooting methods
- Manage customer escalations with empathy and effective problem-solving
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to resolve complex system issues
- Continuously update product knowledge and support procedures
- Meet performance metrics for resolution time and customer satisfaction
Kualifikasi
- Minimum 1 year of BPO customer support experience
- Proficient in troubleshooting common technical issues
- Strong written and verbal communication skills in English
- Ability to remain calm under pressure in fast-paced environments
- Basic knowledge of computer hardware, software, and networking
- Customer-focused mindset with problem-solving orientation
- Proficient in using CRM and ticketing systems