Deskripsi Pekerjaan
Are you looking to jumpstart your career in the booming FinTech industry? Nezda Technologies is looking for a dedicated Technical Support Representative (TSR) for a 3-5 month seasonal engagement based in Vertis North, Quezon City. This is an exceptional opportunity to receive world-class training and gain professional experience with one of the Philippines' largest and most influential FinTech companies.
In this role, you will be the first point of contact for users, resolving technical inquiries and ensuring a seamless experience. We are looking for motivated individuals who thrive in a fast-paced environment and are available for night shift operations. As a seasonal team member, you will not only receive a competitive monthly salary but also be eligible for a Completion Bonus upon successful fulfillment of your contract.
Join our dynamic team and build your resume with high-value technical support experience in the financial technology sector.
Tanggung Jawab
- Provide high-quality technical assistance to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues or account concerns for a leading FinTech platform.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Adhere to security and compliance protocols when handling customer financial data.
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction and resolution time.
- Collaborate with team members to share knowledge and improve support processes.
Kualifikasi
- Completed at least 2 years of college education or hold a vocational diploma.
- Proven experience in a BPO, Technical Support, or Customer Service role preferred.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent verbal and written communication skills in English.
- Amenable to working on a night shift schedule and shifting rotations.
- Highly reliable, detail-oriented, and capable of working in a fast-paced environment.
- Ability to commit to the full 3-5 month seasonal contract period.