Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for data and customer success? Nezda Technologies is seeking a talented Technical Support Representative / SQL Analyst to join our high-performing team in Taguig City. In this role, you will bridge the gap between technical infrastructure and customer satisfaction, ensuring that our systems operate smoothly while providing top-tier support to our users.
You will play a pivotal role in maintaining data integrity, executing SQL queries for reporting, and troubleshooting technical issues that directly impact our client experience. We offer a collaborative, innovative work environment where your technical skills will be challenged and your professional growth is a priority. If you have at least one year of experience and a strong foundation in SQL, we invite you to grow your career with us.
Tanggung Jawab
- Provide high-level technical support and troubleshooting for software and system-related inquiries.
- Execute and optimize SQL queries to extract data, generate reports, and perform data analysis for internal stakeholders.
- Maintain data accuracy and integrity by performing regular audits and identifying discrepancies.
- Document technical issues, resolutions, and system anomalies in the internal knowledge base.
- Collaborate with cross-functional teams to resolve complex customer tickets and technical roadblocks.
- Contribute to the continuous improvement of support processes and data workflows.
- Monitor system performance and escalate critical technical issues to engineering teams when necessary.
Kualifikasi
- Minimum of 1 year of professional experience in a Technical Support, Customer Service, or Data Analysis role.
- Proficiency in SQL (writing complex queries, joins, and data manipulation) is required.
- Strong problem-solving mindset with the ability to translate technical data into actionable insights.
- Excellent communication skills, both written and verbal, for technical and non-technical stakeholders.
- Ability to thrive in a fast-paced, performance-driven environment.
- Working knowledge of IT support ticketing systems and office productivity software.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.