Deskripsi Pekerjaan
Are you a dedicated professional who thrives at the intersection of technology and customer service? FlyGoshJobs is looking for a skilled Technical Support & Sales Engineer to join our innovative team in Glenmarie, Selangor. In this pivotal role, you will be responsible for bridging the gap between our clients' technical needs and our product solutions. We are looking for someone with a passion for technology and a drive to help businesses grow.
As a Technical Support & Sales Engineer, you will work closely with our sales team to ensure that every client receives the technical expertise they require to make informed decisions. You will handle complex technical queries, provide on-site or remote support, and demonstrate our solutions to potential partners. This is an excellent opportunity for career development within a growing organization, offering strong growth potential and the chance to work with cutting-edge innovations.
Tanggung Jawab
- Provide expert technical support and troubleshooting for hardware and software solutions.
- Conduct product demonstrations, presentations, and training sessions for prospective clients.
- Collaborate with the sales team to understand client requirements and propose tailored technical solutions.
- Document customer feedback, technical issues, and resolutions to improve product offerings.
- Stay up-to-date with the latest industry trends and competitor technologies.
- Manage the end-to-handling of technical inquiries to ensure high customer satisfaction rates.
Kualifikasi
- Degree in Engineering, Information Technology, or a related technical field.
- Proven experience in a technical support, sales engineering, or similar role.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills in English.
- Ability to explain complex technical concepts to non-technical stakeholders clearly.
- Proficiency in using CRM systems and Microsoft Office Suite.