Deskripsi Pekerjaan
Join Radtelcom Technologies Corporation and accelerate your IT career in a dynamic environment offering competitive compensation, comprehensive health benefits, and flexible work arrangements. As a Technical Support Specialist, you'll be instrumental in delivering exceptional service to our clients while maintaining cutting-edge IT infrastructure. We provide continuous learning opportunities, career advancement pathways, and a collaborative culture that values innovation and professional growth. Our commitment to employee well-being extends beyond the workplace with wellness programs and work-life balance initiatives. Ideal candidates thrive in fast-paced settings and are passionate about solving complex technical challenges while delivering outstanding customer experiences.
Tanggung Jawab
- Provide timely and effective technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions through remote and on-site troubleshooting
- Document incident reports, solutions, and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Conduct user training on IT systems and best practices
- Monitor system performance and proactively address potential issues
- Manage service level agreements (SLAs) and customer communication
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 2 years of technical support experience
- Proficiency in Windows/Linux operating systems and networking protocols
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certification or equivalent preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to work flexible hours including occasional on-call duties