Deskripsi Pekerjaan
Join Lewis Personnel Management as a Technical Support Specialist and contribute to cutting-edge AI communication systems and software development initiatives. This role offers a unique opportunity to work at the intersection of artificial intelligence and user-centric technology solutions. You'll be instrumental in ensuring seamless system performance, troubleshooting complex technical issues, and enhancing user experiences through innovative support methodologies. Our dynamic environment encourages continuous learning and professional growth, allowing you to develop expertise in emerging technologies while making tangible impacts on product development. If you're passionate about solving technical challenges and driving innovation in AI-powered systems, this position provides the perfect platform to advance your career.
Tanggung Jawab
- Provide tier 2-3 technical support for AI communication systems and software development tools
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Collaborate with engineering teams to implement system improvements and bug fixes
- Document technical procedures and create user documentation for new features
- Monitor system performance metrics and proactively address potential issues
- Train users on new technologies and best practices for system utilization
- Participate in cross-functional projects to enhance product functionality
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in technical support or system administration
- Proficiency in troubleshooting AI/ML systems and communication protocols
- Strong understanding of software development lifecycle and version control
- Excellent problem-solving skills with analytical mindset
- Ability to work independently and collaborate in cross-functional teams
- Relevant certifications (CompTIA A+, AWS Cloud, or similar) preferred