Deskripsi Pekerjaan
Are you passionate about solving problems and helping people? Join Foundever as a Technical Support Specialist in Metro Manila! We are looking for a dedicated professional to deliver exceptional customer service by resolving technical queries and handling escalations efficiently. As part of our dynamic team, you will play a crucial role in ensuring our clients receive the best support experience possible.
This full-time position offers a competitive starting salary of ₱24,000, making it a great opportunity for BPO professionals looking to advance their careers in the IT and Communications sector. We provide a supportive work environment and opportunities for growth. If you have at least one year of experience in the BPO industry, we want to hear from you!
Tanggung Jawab
- Manage and respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Troubleshoot and resolve technical issues related to products or services to ensure customer satisfaction.
- Handle and resolve escalated customer complaints and complex technical queries with patience and expertise.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the technical team to identify and fix recurring system issues.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Adhere to quality assurance standards and call scripts during all interactions.
Kualifikasi
- Minimum of 1 year of experience in a BPO or call center environment.
- Strong verbal and written communication skills in English.
- Basic computer literacy and proficiency in navigating software applications.
- Proven ability to handle pressure and work in a fast-paced environment.
- Excellent problem-solving and critical thinking skills.
- Ability to work in shifts, including nights and weekends, if required.
- Customer-centric mindset with a focus on delivering high-quality service.