Deskripsi Pekerjaan
Are you a dedicated problem-solver looking to advance your career in a global leader of customer experience management? iQor is currently seeking a skilled Technical Support Specialist to join our thriving team in Dasmarinas City. In this pivotal role, you will serve as the face of our technical expertise, delivering exceptional service to clients and resolving complex inquiries with precision and empathy.
You will collaborate closely with cross-functional teams to identify root causes of technical issues and implement effective solutions. We pride ourselves on a culture of support and innovation, ensuring that you have the tools and training needed to succeed. If you have a passion for technology and a drive to deliver outstanding customer outcomes, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support and troubleshooting via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions, resolutions, and technical steps taken in the CRM system.
- Collaborate with engineering and product teams to report bugs and suggest improvements.
- Ensure high customer satisfaction scores by maintaining a professional and positive demeanor.
- Stay updated on company products, services, and technical documentation.
Kualifikasi
- High School Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
- Minimum of 1-2 years of experience in a Technical Support or Customer Service role.
- Strong understanding of computer systems, operating systems, and internet connectivity.
- Excellent verbal and written communication skills in English.
- Proficient in using CRM software and ticketing systems.
- Ability to work in a fast-paced environment and handle high call volumes.