Deskripsi Pekerjaan
Are you passionate about cutting-edge technology and solving complex technical challenges? Lewis Personnel Management is seeking a detail-oriented Technical Support Specialist - Development and AI to join our dynamic team in Kuala Lumpur. In this pivotal role, you will contribute to the maintenance and optimization of advanced AI communication systems and software development platforms. You will act as the technical bridge between our development teams and end-users, ensuring seamless operation and reliability of our AI-driven solutions.
As a Technical Support Specialist, you will be at the forefront of our technological evolution. You will troubleshoot software issues, provide expert guidance to internal stakeholders, and assist in the deployment of new AI features. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is eager to learn about the latest advancements in artificial intelligence and software engineering. If you have a strong foundation in IT support and a keen interest in AI development, we want to hear from you.
Tanggung Jawab
- Provide comprehensive technical support for software development tools and AI communication systems, diagnosing and resolving issues efficiently.
- Collaborate closely with software engineers and AI developers to troubleshoot bugs and optimize system performance.
- Monitor system health and uptime, proactively identifying potential issues before they impact users.
- Document technical procedures, create knowledge base articles, and train internal staff on new software features.
- Assist in the installation, configuration, and maintenance of AI-related hardware and software applications.
- Respond to technical inquiries from clients and internal teams via phone, email, and ticketing systems.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 1-3 years of experience in technical support, helpdesk, or software development assistance.
- Basic understanding of AI concepts, machine learning workflows, and software development lifecycles.
- Proficiency in troubleshooting operating systems and network connectivity issues.
- Strong analytical skills with the ability to decompose complex problems into manageable solutions.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.