Deskripsi Pekerjaan
Join KMC Solutions as a Technical Support Specialist and become the backbone of our IT infrastructure in the dynamic Clark Freeport Zone. This full-time night shift role offers an exciting opportunity to deploy cutting-edge solutions while ensuring seamless system operations for our clients. You'll work in a collaborative environment where your expertise directly impacts business continuity and user satisfaction. We offer competitive compensation, professional development opportunities, and a supportive culture that values innovation and technical excellence. If you're passionate about solving complex IT challenges and thrive in a night shift setting, this role is your gateway to a rewarding career with a leading technology solutions provider.
Tanggung Jawab
- Install, configure, and maintain hardware systems including servers, workstations, and network equipment
- Diagnose and resolve technical issues across software applications, operating systems, and peripheral devices
- Provide on-site technical support to end-users, ensuring minimal downtime and optimal performance
- Implement security protocols, system backups, and disaster recovery procedures
- Document technical processes, solutions, and inventory updates in IT management systems
- Collaborate with the IT team to deploy system upgrades, patches, and new technologies
- Monitor system health and proactively address potential vulnerabilities
Kualifikasi
- Associate's degree in Computer Science, Information Technology, or related field (equivalent experience accepted)
- Minimum 2 years of hands-on IT support experience in hardware/software troubleshooting
- Proficiency in Windows OS, network fundamentals, and diagnostic tools
- Strong problem-solving abilities with excellent customer service orientation
- Ability to work independently during night shifts (10 PM - 6 AM) with flexible scheduling
- CompTIA A+ or similar certifications preferred
- Valid driver's license for on-site travel within Clark Freeport Zone