Deskripsi Pekerjaan
Join Outsourced Quality Assured Services Inc. as a Technical Support Specialist for Microsoft Dynamics 365 and become a critical partner in our clients' digital transformation journey. In this role, you'll be the first point of contact for resolving complex technical issues across Dynamics 365 modules including Finance, Sales, and Customer Service. You'll leverage your expertise to diagnose system malfunctions, implement effective solutions, and ensure seamless operation for enterprise clients. This position offers the opportunity to deepen your Microsoft ecosystem knowledge while working in a collaborative environment that values continuous learning and innovation. If you're passionate about problem-solving and thrive in dynamic technical environments, this role will allow you to make significant impact by optimizing business processes through cutting-edge CRM solutions.
Tanggung Jawab
- Provide tier-2 technical support for Microsoft Dynamics 365 modules (Finance, Sales, Customer Service)
- Diagnose and resolve complex technical issues through systematic troubleshooting methodologies
- Document all support interactions, resolutions, and system configurations in ticketing systems
- Collaborate with cross-functional teams to ensure seamless integration of Dynamics 365 with third-party systems
- Develop and maintain technical documentation including knowledge base articles and user guides
- Proactively monitor system health and implement preventive maintenance measures
- Conduct user training sessions to maximize system adoption and efficiency
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of hands-on experience supporting Microsoft Dynamics 365
- Strong proficiency in troubleshooting Dynamics 365 technical issues (APIs, workflows, plugins)
- Experience with SQL Server and basic database troubleshooting
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Microsoft certifications (e.g., Dynamics 365 Functional Consultant) preferred
- Knowledge of Power Platform integration with Dynamics 365