Deskripsi Pekerjaan
Join Eastvantage as a Technical Support Specialist in our retail stores and become an integral part of our dynamic team! We offer a competitive salary range of ₱35,000 – ₱40,000 per month, flexible scheduling options, and clear pathways for career growth. This expert technical support role provides the perfect balance between professional challenges and personal well-being, ensuring you can thrive both at work and in your personal life.
In this position, you will be the go-to technical expert for our retail locations, ensuring all systems and equipment operate smoothly to provide exceptional customer experiences. You'll work with cutting-edge technology while developing your skills in network administration, hardware troubleshooting, and software support. Eastvantage values work-life balance, offering flexible scheduling that allows you to maintain a healthy personal life while advancing your career in the IT sector.
We're looking for passionate individuals who enjoy problem-solving and helping others succeed through technology. With comprehensive training and ongoing support, you'll have everything needed to excel in this role and grow with our organization. Apply today to join a company that invests in its people and recognizes technical excellence!
Tanggung Jawab
- Provide technical support and troubleshooting for all retail store systems, including POS terminals, inventory management software, and network infrastructure
- Diagnose and resolve hardware and software issues efficiently to minimize store downtime
- Install, configure, and maintain IT equipment and systems in retail locations
- Train retail staff on proper use of technology systems and provide ongoing technical guidance
- Document technical issues, solutions, and system configurations for future reference
- Collaborate with the central IT team to implement system updates and improvements
- Monitor system performance and proactively address potential technical issues
- Ensure compliance with company IT policies and security protocols
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 2 years experience in technical support, preferably in retail or customer service environment
- Strong knowledge of Windows operating systems, networking principles, and common retail software
- Excellent problem-solving skills with ability to diagnose technical issues quickly
- Strong communication skills with ability to explain technical concepts to non-technical staff
- Certifications in CompTIA A+, Network+, or similar technical certifications are a plus
- Ability to work flexible hours, including weekends and holidays as needed
- Valid driver's license with reliable transportation for travel between store locations