Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to build your career with a global industry leader? Cognizant is hiring a Technical Support Specialist to join our expanding team in Pangasinan. As a key member of our IT infrastructure and support division, you will be at the forefront of delivering world-class service to our global clients.
This is a hybrid opportunity, offering the perfect blend of collaborative office interaction and the flexibility of remote work. At Cognizant, we don't just provide solutions; we engineer the future of business. If you are passionate about technology, thrive in a fast-paced environment, and are committed to customer excellence, we want to hear from you.
Join a culture that values innovation, diversity, and continuous professional development. We provide comprehensive training programs and a clear pathway for career advancement within the Cognizant ecosystem.
Tanggung Jawab
- Provide high-level technical support for hardware, software, and network-related issues via phone, email, and ticketing systems.
- Troubleshoot complex technical incidents and escalate high-priority issues according to defined SLA protocols.
- Maintain detailed documentation of user issues, resolution steps, and system configurations.
- Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
- Assist in the deployment and configuration of software updates, patches, and new hardware setups.
- Ensure a seamless user experience by maintaining system reliability and performance standards.
- Participate in periodic training sessions to stay updated on emerging technologies and internal processes.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- At least 1-2 years of experience in a technical support, help desk, or IT service role.
- Strong proficiency in troubleshooting Windows/Mac OS environments, network protocols (TCP/IP, DNS, VPN), and common enterprise software.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to work in a hybrid setup and maintain high productivity levels.
- Customer-centric mindset with the ability to explain technical concepts to non-technical users.
- Willingness to work in rotating shifts if required by client business hours.