Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a global leader? Cognizant is seeking a highly motivated Technical Support Specialist to join our expanding team in Pangasinan. As a global powerhouse, we provide cutting-edge solutions across various industries, and we are looking for problem-solvers who are passionate about delivering world-class service.
In this hybrid role, you will be the first line of defense for our technical operations, ensuring seamless experiences for our clients. You will utilize your analytical skills to troubleshoot complex issues, collaborate with cross-functional global teams, and contribute to the innovative culture that makes Cognizant a top-tier workplace.
We offer a dynamic environment where professional development is prioritized, and your growth is part of our mission. If you thrive in a fast-paced setting and are eager to master new technologies, we want to hear from you.
Tanggung Jawab
- Provide high-quality technical assistance to clients via phone, email, and chat channels.
- Analyze, troubleshoot, and resolve hardware, software, and network-related issues efficiently.
- Document all support interactions accurately within our CRM and ticketing systems.
- Escalate critical technical issues to Tier 2 or Tier 3 support teams with detailed root cause analysis.
- Guide end-users through step-by-step diagnostic procedures to achieve first-call resolution.
- Participate in team meetings to share knowledge, best practices, and industry updates.
- Maintain a high level of customer satisfaction by providing empathetic and professional service.
Kualifikasi
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field (or equivalent experience).
- At least 1-2 years of experience in a technical support or helpdesk environment.
- Strong understanding of operating systems (Windows/macOS), network protocols, and cloud-based platforms.
- Excellent communication skills in English, both verbal and written.
- Ability to work effectively in a hybrid work arrangement.
- Proven ability to adapt to new software tools and complex technical environments.
- Demonstrated problem-solving skills and a proactive approach to issue resolution.