Deskripsi Pekerjaan
Join Cognizant as a Technical Support Specialist (TSR) and become an essential part of our retail technology team. In this role, you will be responsible for troubleshooting Point of Sale (POS) systems and other critical IT infrastructure to ensure business continuity. We are looking for a proactive problem solver who can assist retail staff with technical inquiries, manage hardware configurations, and maintain a high standard of service. As a global leader, Cognizant offers a collaborative environment where your technical skills will directly impact the customer experience. If you are eager to advance your career in IT support within a major corporate setting, we want to hear from you.
Tanggung Jawab
- Provide Tier 2 technical support for Point of Sale (POS) systems and retail software applications.
- Diagnose and resolve hardware and software issues for retail staff efficiently to minimize downtime.
- Install, configure, and maintain computer hardware, printers, scanners, and network peripherals.
- Monitor system performance and troubleshoot network connectivity problems in the retail environment.
- Escalate complex technical issues to higher-level support teams or vendors when necessary.
- Document technical issues, root causes, and resolutions in the support ticketing system.
- Assist in the deployment of new IT systems, software updates, and retail equipment rollouts.
- Collaborate with cross-functional teams to improve IT processes and enhance the user experience.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in Technical Support, Help Desk, or IT Support roles.
- Strong knowledge of POS systems (e.g., Micros, Oracle) and retail management software.
- Proficiency in troubleshooting hardware components, operating systems (Windows), and basic networking.
- Excellent communication skills and the ability to interact effectively with non-technical users.
- Strong problem-solving skills and a logical approach to technical challenges.
- Ability to work in a fast-paced, high-volume retail environment.
- Customer-focused attitude with a commitment to service excellence.