Deskripsi Pekerjaan
Are you a tech-savvy professional looking to elevate your career? Shanghai Aoshen Business Consulting Co., Ltd. is seeking a dedicated Technical Support Specialist to join our dynamic team in Cebu City. In this role, you will play a vital part in maintaining operational excellence by providing industry-grade support for our sophisticated machine infrastructure.
We offer a flexible work-from-home/hybrid setup designed to help you balance productivity and professional growth. Whether you are troubleshooting complex technical issues or collaborating with cross-functional teams to optimize system performance, your contribution will be essential to our ongoing success. If you are passionate about technology, thrive on problem-solving, and want to be part of a forward-thinking global consultancy, we encourage you to apply today.
Tanggung Jawab
- Provide high-level technical support for industry-grade machines and software systems.
- Troubleshoot, diagnose, and resolve hardware and software technical issues reported by clients.
- Maintain detailed documentation of technical incidents, support requests, and resolutions.
- Collaborate with engineering teams to escalate complex issues and ensure timely resolution.
- Monitor system performance to identify potential bottlenecks and proactively implement solutions.
- Guide users through diagnostic procedures and provide clear, professional technical instructions.
- Ensure compliance with company security standards and internal technical protocols.
- Participate in ongoing training to stay updated on emerging technologies and internal systems.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- At least 1-2 years of experience in technical support, help desk, or IT infrastructure roles.
- Strong working knowledge of hardware troubleshooting and network configurations.
- Excellent analytical, problem-solving, and organizational skills.
- Proficient in both written and spoken English for professional communication.
- Ability to work independently in a remote or hybrid environment.
- Strong dedication to customer service and high-quality technical output.
- Familiarity with CRM or ticketing systems is considered a distinct advantage.