Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking for a rewarding remote career? 1840 & Company is currently seeking a dedicated Technical Support Specialist to join our growing team. In this role, you will be the frontline representative for our global clients, ensuring that their technical issues are resolved efficiently and professionally.
We are looking for individuals who are passionate about technology, possess excellent communication skills, and thrive in a work-from-home environment. As a Technical Support Specialist, you will gain exposure to industry-standard tools, work with a diverse team of professionals, and enjoy the flexibility of a remote-first work culture.
If you are proactive, enjoy troubleshooting complex technical challenges, and are committed to delivering an exceptional customer experience, we want to hear from you. Join us in our mission to provide high-quality support solutions while advancing your own professional career.
Tanggung Jawab
- Provide high-quality technical assistance to users via chat, email, and phone channels.
- Diagnose and troubleshoot hardware, software, and network-related issues promptly.
- Document all support interactions and resolutions accurately in the CRM/ticketing system.
- Escalate complex technical issues to the appropriate engineering teams when necessary.
- Maintain deep knowledge of the company’s products and services to provide accurate information.
- Guide users through remote troubleshooting steps to resolve problems efficiently.
- Adhere to established service level agreements (SLAs) regarding response and resolution times.
- Participate in team meetings and knowledge-sharing sessions to improve support workflows.
Kualifikasi
- Proven experience in a technical support, helpdesk, or customer service role.
- Strong understanding of operating systems (Windows, macOS) and basic network troubleshooting.
- Excellent verbal and written English communication skills.
- High level of reliability and the ability to work independently in a remote environment.
- Solid analytical and problem-solving capabilities.
- Reliable home internet connection (high-speed) and a quiet home office setup.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- A customer-centric mindset with a focus on empathy and professional etiquette.