Deskripsi Pekerjaan
Join ifm electronic, a global leader in automation technology, as a Technical Support Technician in Tuas. In this dynamic role, you'll be the frontline expert resolving technical challenges for our cutting-edge electronic products. You'll diagnose hardware/software issues, implement solutions, and ensure seamless operations for industrial clients across Singapore. This position offers growth in a fast-paced environment where your problem-solving skills directly impact customer satisfaction and product excellence. You'll collaborate with engineering teams to escalate complex issues while maintaining detailed documentation of support cases. Ideal for professionals passionate about technology and customer-centric solutions.
Tanggung Jawab
- Diagnose and resolve technical issues across ifm electronic's automation products
- Provide remote and on-site troubleshooting for industrial systems
- Document customer interactions, solutions, and product feedback
- Coordinate with engineering teams to escalate complex hardware/software problems
- Train customers on product functionality and best practices
- Maintain accurate technical documentation in CRM systems
- Monitor system performance and recommend preventive maintenance
Kualifikasi
- Diploma in Electronics Engineering, IT, or related technical field
- 1-3 years technical support experience with industrial automation systems
- Strong knowledge of PLCs, sensors, and control systems
- Proficiency in diagnostic tools and remote access software
- Excellent verbal and written communication skills
- Ability to prioritize multiple technical support requests
- Experience with CRM systems like Salesforce or Zendesk