Deskripsi Pekerjaan
Join Diesel Servis Sinergi, a leading member of the Diesel One Group, as a Technical Support & Warranty Claim Specialist in Samarinda. This critical role bridges our technical operations and client satisfaction by ensuring seamless resolution of warranty claims and providing expert technical assistance. You'll be the first point of contact for clients experiencing issues with diesel machinery, diagnosing problems, coordinating with engineering teams, and managing claim documentation. The ideal candidate thrives in fast-paced environments, possesses deep technical knowledge, and excels in customer relationship management. We offer competitive compensation, comprehensive training programs, and opportunities for career advancement within our growing organization. If you're passionate about delivering exceptional service and have expertise in diesel systems, we encourage you to apply and contribute to our mission of maintaining industry-leading standards in technical support.
Tanggung Jawab
- Handle technical support inquiries for diesel machinery and equipment
- Process, validate, and manage warranty claims documentation
- Diagnose mechanical issues through remote and on-site troubleshooting
- Coordinate with engineering teams for complex problem resolution
- Maintain detailed records in CRM and warranty management systems
- Provide regular client updates on claim status and resolution timelines
- Develop technical knowledge base for common equipment issues
- Collaborate with sales team on customer retention strategies
Kualifikasi
- Bachelor's degree in Mechanical Engineering or related technical field
- Minimum 2 years' experience in technical support or warranty processing
- Proficiency in diesel engine systems and industrial machinery
- Strong documentation and record-keeping abilities
- Excellent communication and interpersonal skills
- Experience with CRM and warranty management software
- Ability to work independently with minimal supervision
- Problem-solving mindset with attention to detail