Deskripsi Pekerjaan
Join SupportNinja as a Technical Team Leader and spearhead transformative initiatives in our dynamic tech environment. We're seeking an innovative leader to drive high-impact projects, nurture top-tier technical talent, and architect cutting-edge solutions that redefine customer support excellence. This pivotal role combines strategic oversight with hands-on technical guidance, empowering you to build and lead high-performing teams while championing continuous improvement. Collaborate with cross-functional stakeholders to deliver scalable solutions that directly impact our global customer base. At SupportNinja, you'll leverage your expertise to shape our technical roadmap while fostering a culture of innovation, mentorship, and operational excellence.
Tanggung Jawab
- Lead and mentor cross-functional technical teams, fostering a culture of excellence and continuous improvement
- Oversee end-to-end project lifecycle management, ensuring timely delivery of complex technical initiatives
- Develop and implement innovative solutions that enhance system reliability and customer experience
- Conduct code reviews, enforce best practices, and maintain technical quality standards
- Collaborate with product and operations teams to align technical strategy with business objectives
- Drive process optimization through automation and technology adoption
- Act as escalation point for critical technical issues and coordinate incident resolution
Kualifikasi
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Minimum 5+ years of technical experience with 2+ years in leadership/management roles
- Strong background in software development, infrastructure, or DevOps practices
- Expertise in Agile methodologies and project management frameworks
- Proven track record of mentoring and developing technical talent
- Exceptional problem-solving skills with ability to navigate complex technical challenges
- Excellent communication abilities with both technical and non-technical stakeholders